常见问题解答（Frequently Asked Questions）
全部 借还阅览 公共书目查询 上网自习 电子资源 培训讲座 移动图书馆 信息咨询
图书馆一卡通使用常见问题解答
1.如何办理借阅证？
持校园一卡通到图书馆即可借阅图书。
1. How to apply for a borrowing certificate?
You can borrow books from the library by using the campus card.
2.校园一卡通密码是什么？一卡通密码可以用在图书馆哪些地方？
校园一卡通初始密码为Sxykdx_（身份证出生年月日8位数字）。读者在登录图书馆远程访问系统、移动图书馆、公共检索系统、图书馆网站读者身份登录时均会用到一卡通密码。
2. What is the password when using a card to borrow books?
The initial password of the campus smart card is Sxykdx_ (8-digit birth date of the ID card). Readers will use the smart card password when logging in to the library remote access system, mobile library, public retrieval system, and library website.
3.关于校园一卡通密码的修改？
a.登录图书馆网站→读者服务→馆藏检索→登录后选择我的图书馆，根据提示自行修改
b.到图书馆大厅通过公共检索机系统自行修改
c.可以带校园一卡通和学生证到图书馆服务台找老师修改
3.Regarding the modification of the campus card password?
a. Log in to the library website→Reader Service→Collection Retrieval→Select My Library after login and modify it according to the prompts.
b. Go to the library lobby and modify it by yourself through the public retrieval systemc.
c. You can bring your campus smart card and student ID to the library service counter to ask the teacher to make changes.
4.拿别人的校园一卡通可以借书吗？
不可以！为了保护读者本人的利益，校园一卡通只限读者本人到图书馆借阅图书和上网查阅资料，不得转借他人使用。若发现借用和冒用他人一卡通的情况，将扣留证件，并停止借阅权限三个月。
4. Can I borrow books from someone else's campus card?
No! In order to protect the readers' own interests, the campus card is restricted to the readers only to borrow books and Internet access. If the act of borrowing and fraudulent use of other people's cards is found, the documents will be detained and the borrowing authority will be suspended for three months.
图书馆纸本资源使用常见问题解答
5.借书数量及借阅期？
本科生最多可借图书10册；教职工、研究生最多可借图书15册。所有读者初次借阅期限均为60天，到期可续借1次，续借后图书到期日自续借之日算起30天。
5. Number of books and period of borrowing?
Undergraduate students can borrow up to 10 books,faculty members and graduate students can borrow up to 15 books.The initial loan period for all readers is 60 days,and you can renew once after expiry.The due date of the renewed book is 30 days from the date of renewal.
6.图书馆公共检索系统（OPAC）查询到的馆藏图书在馆里找不到怎么办？
请确认单册“详细状态”是否为“在架可借”图书，如还有疑问，请直接到服务台咨询。
6.What should I do if the library books found by the library OPAC are not found in the library?
Please confirm whether the "Detailed Status" of the item is "Book on loan". If you have any questions, please go directly to the service counter for consultation.
7.发现借书记录与实际情况不符，或者已还回的图书还在本人的账户里怎么办？
出现上述情况，请到服务台咨询解决。 咨询电话：0351-3985284、0351-3985192。
7. What should I do if I find that the borrowing records do not match the actual situation, or the returned books are still in my account?
please go to the service counter for consultation and solution.Telephone consultation: 0351-3985284、0351-3985192.
8.如何续借图书？
方法有四种，任选其一。
a.登录图书馆主页→读者服务→馆藏检索→进入“公共检索系统”点击“我的图书馆”办理；
b.登录“移动图书馆”办理（移动图书馆使用方式参加问题17）；
c.在图书馆“自助借还机”上办理；
d.在图书馆“公共检索机”上办理。
8.How to renew books?
There are four methods, choose one of them.
a.Log in to the library website→Reader Service→Collection Retrieval→Enter the "Public Retrieval System" and click on "My Library" to proceed.
b.Log in to the "Mobile Library" to handle transactions (For instructions on using the Mobile Library, refer to Question 17).
c.Handle transactions on the "Self-Service Borrowing and Returning Machine" located in the library.
d. Handle transactions on the "Public Search Terminal" located in the library.
9.寒暑假可以借还书吗？
迎泽校区、中都校区图书馆寒暑假每逢周二开馆，开放时间：上午8:30-11:30，下午2:30-5:30 ；
9. Can I borrow and return books during the winter and summer vacations?
The libraries of Yingze Campus and Zhongdu Campus open on Tuesdays during the holidays,Open: 8:30-11:30am, 2:30-5:30pm.
10.图书超期怎么办？
超期一本书记违章一次，累计30次后该借书证将停止借书15天。有超期未还图书的借书卡是无法继续借书或办理续借的喔。
10. What to do if the book expires?
An overdue book will be given a violation, the library card will stop borrowing for 15 days after a total of 30 violations. If you have a debit card with an overdue book, you cannot continue to borrow or renew it.
11.还书日期在假期怎么办？
读者所借的书如归还期在寒暑假，可以延长到开学后第一周归还；如开学后第一周仍不归还，从第二周星期一开始按逾期规定处理。如归还期限在法定休假日，则休假日结束，读者应立即归还，否则按逾期规定处理。
11. What about the book return date during the holidays?
If the return period of the book borrowed by the reader is in the winter or summer vacation, it can be extended to the first week after the start of the school; If the return period is on a statutory holiday, and the reader should return it immediately after the holiday end, otherwise, it will be handled as overdue.
12.书弄丢了怎么办？
需要购买与丢失图书相同的图书，如果买不到与丢失图书相同的图书，那就购买与丢失图书类似图书吧，但需要买三本一模一样的。
12. What should I do if I lose my books?
You need to buy the same books as the lost book. If you can't buy the same books, then buy similar books to the lost books, but you need to buy three copies of the same.
13.毕业离校办理什么手续？
检查卡中没有借阅的图书后，按照学校规定线上提交离校申请。
13. What are the procedures for leaving graduation ?
After checking that there are no borrowed books in the card, submit the application for leaving school online according to the school regulations.
14.关于RFID自助借还机常见问题？
使用方法请参照自助借还书机旁图解说明。如果遇到问题不能正常借还，请咨询服务台老师帮助解决，0351-3985284、0351-3985192。
14. Frequently Asked Questions about RFID Self-Check-in Machine?
For usage, please refer to the illustration next to the self-service loan machine. If you encounter problems and cannot return the loan,Please consult the teacher at the service counter for help,0351-3985284、0351-3985192.
15.公共检索系统OPAC有什么功能？
查询借阅情况、续借、获取图书典藏信息、下载随书光盘、获取购买途径、新书通报、检索期刊、借阅排行等。
15. What are the functions of OPAC?
Query borrowing status, renew borrowing, obtain book collection information, download CDs with books, obtain purchasing channels, new book notifications, search journals, borrowing rankings, etc.
图书馆空间设备使用常见问题解答
16.在哪里可以自习？
迎泽校区图书馆自习室位于图书馆大厅南侧一层、二层；中都校区图书馆所有阅览区均可上自习。
自习室及阅览区开放时间：周一至周日6:30-22:00。
16. Where can I self-study?
The self-study room of the Yingze campus library is located on the first and second floor of the south side of the library hall; the all reading areas of Zhongdu campus library is available for self-study.
Opening time of study room and reading area: Monday to Sunday 6:30-22:00.
17.如何自助预约图书馆座位？
为使馆内的有限公共资源得到合理充分的使用，更好地服务广大读者，山西医科大学图书馆馆内座位需通过微信公众号“我去图书馆”预约选择使用。使用流程：关注微信公众号“我去图书馆”→读者注册→在线预约选座→到馆扫码签到入座→离座退选、暂离请保留座位。
17. How to self-book a seat in the library?
To ensure the rational and full utilization of limited public resources within the library and to better serve our readers, seats in Shanxi Medical University Library need to be reserved and selected through the WeChat official account "I Go to the Library." The usage process is as follows: Follow the WeChat official account "I Go to the Library"→Reader Registration→Online Reservation and Seat Selection → Scan the QR code to check-in and take your seat upon arrival → When leaving, cancel your selection; if only temporarily leaving, please retain your seat.
18.如何自助预约图书馆学习共享空间？
手机登录“移动图书馆”→空间预约（移动图书馆使用方式参见问题17）；
账号为学号/教工号，初始密码为“sxyk+学号/教工号”。
18.How to self-book the study sharing space in the library?
On your mobile phone, log in to the "Mobile Library"→Space Reservation (For instructions on using the Mobile Library, refer to Question 17).The account is your student ID/staff ID, and the initial password is "sxyk+student ID/staff ID".
19.在图书馆怎样上网？
图书馆校园网无线信号全覆盖，需在校网络中心注册账号，网络中心咨询电话4135640/3985308。
19.How do I go online in the library?
The library campus network wireless signal is fully covered, you need to register an account in the school network center, the network center consultation phone is 4135640/3985308.
20. 存包须知
图书馆为方便大家，提供了一些存包柜，但使用时请注意：
a.为保证个人物品安全，请勿将贵重物品放到存包柜中，以免丢失。
b.使用存包柜的读者必须使用我馆提供的锁子，同时抵押本人有效证件（学生证、工作证、身份证）并记住柜门编号。如发现使用自己携带的锁具者，一经发现，将在每晚统一清理并听候处理。
c.存包柜内不得存放易燃、易爆物品。如违反规定，造成不良后果将追究存包人的法律责任。
d.请读者于每天晚上22：00之前务必将存放物品取走并还回锁具，我馆工作人员每晚将开柜清理
如发现违反规定者，由本馆办公室同保卫人员统一开柜清理物品。物主需要做出书面检讨，年级主任签字，院系盖章后，于第二天持能够证明物主身份的证明到图书馆办公室领取物品。
20. Instructions for storing your package
The library provides some lockers for your convenience, but please pay attention when using them:
a.In order to ensure the safety of personal belongings, please do not put valuables in the locker to avoid loss.
b. Readers using lockers must use the locks provided by our library, and mortgage yourself valid documents (student ID, work permit, ID card) and remember the door number.Once you have been found that you use the locks you carry, they will be cleaned up and waited for dispose.
c. Flammable and explosive items shall not be stored in the locker. If the regulations are violated, the legal liability of the depositor will be investigated if the consequences are caused.
d. Readers are requested to remove the stored items and return the locks before 22:00 every night. Our staff will open the cabinets every night to clean up.
If any violation is found, the office of the library and the security personnel will open the cabinet to clean up the items. The owner needs to make a written review, signed by the grade director, and stamped by the department, then in next day with a certificate that can prove the owner's identity to the library office to collect items.
图书馆电子资源利用常见问题解答
21.不熟悉各种数据库的检索方法，如何获得帮助？
在图书馆网页的数据库资源列表页面中，查看数据库名称旁边的使用指南，即可根据自身需要使用指南进行学习，或访问网页“读者服务”“培训讲座”“网络课堂”或“新生培训”进行学习。
21.How to get help if you are not familiar with various database search methods?
On the database resource list page of the library webpage, view the user guide next to the database name, you can use the guide to learn according to your own needs, or visit the page "Reader Services", "Training Lectures", "Online Classes" or "Freshman Training" Learn.
22.谁有权限使用图书馆的电子资源？
图书馆的电子资源仅供本校师生员工用于学术、研究、教育和个人用途。除网络开放资源（OA资源）外，大部分购买资源采用IP地址控制访问权限，即山西医科大学校园网内的任何一台计算机都可以访问。
22. Who has permission to use the library's electronic resources?
The library's electronic resources are for academic, research, education, and personal use only by our staff and students. Except for network open resources (OA resources), most purchased resources use IP addresses to control access rights, that is, any computer in the campus network of Shanxi Medical University can access.
23.本校读者不在学校或者不是校园网用户是否可以访问图书馆电子资源？
如果您在校外使用，请利用移动图书馆（学习通）使用电子资源或从图书馆官网登录远程访问系统，用户名及密码与一卡通的账号及密码一致。
但是请注意：登录远程访问系统只能正常访问图书馆正式购买的数据库资源，对于试用资源由于是IP控制访问权限，因此试用资源只能在校园网范围内访问。
23. Can the readers of our school be out of school or not the users of the campus network can access the library electronic resources?
If you use it outside school, please log in to the remote access system or mobile library to use electronic resources. The username and password are the same as the card number and password of the borrowing card.
But please note: login to the remote access system can only normally access the database resources officially purchased by the library. Because the trial resources are IP-controlled access rights, the trial resources can only be accessed within the campus network.
24.为什么有些数据库能检索出文献，却不能下载全文？
首先，判断检索计算机是否在校园网范围内。如果不确定自己所处网络是不是校园网，需要向学校网络中心咨询4135640/3985308。
第二，检查检索数据库是否需要另外登录，有些数据库除了需要在校园网环境中使用，登录时需要输入用户名和密码，具体请参见数据库资源列表旁注释。
第三，从主题内容和出版时间判断该文献我馆是否订购全文。不同的数据库的文献收录范围不同，文献的回溯时间也不同。图书馆购买的数据库资源，有些仅购买了其中部分包库。例如中国知网数据库虽然收录了基础学科、工程科技、农业科技、哲学与人文科技等众多学科领域，但是我校仅购买了医学、信息及社会科学Ⅱ辑包库。在使用外文数据库资源时，不仅要关注资源的收录范围，还要关注资源的回溯年限。数据库资源的收录范围及回溯年限请参见数据库列表旁的注释信息。
24. Why can some databases retrieve documents but can not be download full text?
Firstly, determine whether the retrieval computer is within the campus network. If you are not sure whether your network is a campus network, you need to consult with the school network center for 4135640/3985308.
Second, check whether the retrieval database requires additional login. In addition to some databases that need to be used in the campus network environment, you need to enter the user name and password when logging in. For details, see the notes next to the database resource list.
Third, judge whether our library subscribes to the full text from the subject content and publication time. Different databases have different collection ranges of documents, and the backtracking time of the documents is also different. Some of the database resources are purchased only some of them. For example, although China HowNet Database includes many subject areas such as basic disciplines, engineering technology, agricultural science and technology, philosophy and humanities, our university has only purchased the medical, information and social sciences II package library. When using foreign language database resources, we must not only focus on the scope of resource collection, but also the retrospective years of the resources. Please refer to the note information next to the database list for the scope and date of the database resource.
25.为什么下载的文章全文无法打开？
一方面可能是下载的全文文档不完整；另一方面可能是没有安装查看文档全文的相应阅读器。如：打开中国期刊网中的论文需要CAJViewer浏览器，打开万方数据库中的论文需要Adobe Acrobat Reader浏览器。
25. Why can't the full text of the downloaded article be opened?
On the one hand, the downloaded full-text document may be incomplete; on the other hand, there may not be a corresponding reader installed to view the full-text document. For example, the CAJViewer browser is required to open the papers in China Journal Network, and the Adobe Acrobat Reader browser is required to open the papers in Wanfang Database.
26.为什么某个数据库使用了一段时间，在图书馆网站的电子资源中就没有链接了？
图书馆网站的“电子资源”中有很多试用数据库，图书馆暂时还没有购买这些数据库的使用权限，因此每个数据库的介绍页面上都有试用的截止日期。欢迎向我们提出你对某个试用数据库的意见，读者的意见和建议是我们订购数据库的重要依据。另外，我们也可能对已购买的数据库进行调整，停订访问量很低的数据库，请关注图书馆主页的最新动态。联系电话：0351-3985303。
26. Why is there no link in the electronic resources of the library website after using a database for some time?
There are many trial databases in the "electronic resources" of the library website. The library has not yet purchased the use rights of these databases. Therefore, the trial page has a deadline for each database. Welcome to give us your opinion on a trial database. The reader's comments and suggestions are an important basis for our ordering database. In addition, we may also adjust the database that we have purchased and stop subscribing to the database with very low access. Please pay attention to the latest developments on the library homepage. Contact number: 0351-3985303.
27.如何获得全文？
首先请先查询本馆的馆藏资源，电子资源请认真阅读“读者服务→文献传递→自助检索指南”，在本馆无收藏的情况下可以申请馆员文献传递服务。请下载填写文献传递申请表，填好之后发送到E-mail: sydxxzx@163.com，并拨打电话0351-3985303进行确认。具体详情请参见文献传递。本项服务只针对校内用户。
27.How do I get the full text?
First of all, please check the library's collection resources. For electronic resources, please read the "Reader Service-Document Delivery-Self-help Search Guide" carefully. You can apply for a library delivery service if the library has no collection. Please download and fill in the document delivery application form, send it to E-mail: sydxxzx@163.com, and call 0351-3985303 to confirm. For details, please refer to the literature delivery . This service is only for school users.
28.如何获得电子图书？
三种方法，一是PC登录图书馆主页后访问电子图书数据库。三是手机访问移动图书馆电子资源（移动图书馆使用方式参加问题17）。三是到馆使用“手机电子图书借阅机”进行扫码下载。
28.How to get e-books?
a. Access the electronic book database by logging into the library's homepage on a PC.
b. Access mobile library electronic resources via a m29-obile device (for instructions on using the mobile library, refer to question 17).
c. Visit the library and use the "Mobile Electronic Book Borrowing Machine" to scan and download books.
29.如何使用和下载移动图书馆？
移动图书馆可在校园网外用手机、PAD等移动终端访问图书馆电子资源，也可以实现查询和续借、空间预约、座位预约等功能。使用方式包括：关注山西医科大学图书馆微信公众号→点击我的图书馆进入使用；下载安装“学习通”APP→选择山西医科大学图书馆登录；下载安装“移动图书馆”APP→选择山西医科大学图书馆登录。
29.How to download and use the mobile library?
The mobile library allows users to access electronic resources of the library with mobile terminals such as mobile phones and PADs outside the campus network, and also enables users to check and renew books. The usage methods include: the WeChat official account of Shanxi Medical University Library→Click "My Library"; Download and install the "Superstar Learning" APP→ Choose Shanxi Medical University Library to log in; Download and install the "Mobile Library" APP →Choose Shanxi Medical University Library to log in.
30.移动图书馆（学习通）的密码是什么？
移动图书馆（学习通）的用户名为学号/教工号，初始密码为Sxykdx_（身份证出生年月日8位数字），登陆后记得完善个人信息。
30.What is the password for the mobile library?
The user name of the mobile library is your student ID/staff ID.The initial password is t Sxykdx_（the eight digits of birth dates）. Remember to complete your personal information after logging in.
31.移动图书馆一户能多个手机号码吗？
用户信息完善中手机号无法缺省，必须填写，且只能为11位手机号，且一户一个手机号，不能重复填写。
31. Can a mobile library have multiple mobile phone numbers per household?
The mobile phone number cannot be defaulted in the improvement of user information, and must be filled in. It can only be an 11-digit mobile phone number, and each household has a mobile phone number.
32.同一账号同一时间可以在不同终端上登陆使用吗？
可以。
32. Can the same account log in to different terminals at the same time?
Yes.
33.移动图书馆中文献传递是自动传递还是人工传递？传递速度如何？
首先在联盟和全网自动匹配传递，如找不到之后再人工检索传递。一般1天左右，难度大的是2-3天。
33. Is the document delivery in the mobile library automatic or manual? What is the transfer speed?
First, the alliance and the entire network will automatically match the delivery. If it is not found, then manually retrieve the delivery. Usually about 1 day, the difficulty takes 2-3 days.
图书馆讲座培训及信息咨询常见问题解答
34.图书馆为读者提供哪些讲座培训，在哪里看相关通知？
为了提高读者的信息素质，图书馆信息咨询部每年为新生提供新生培训，为研究生提供《科技查新课程全实践课程》选修课程教学，定期开设信息素养培训系列讲座，为全校读者提供各类讲座和培训。培训讲座信息将通过网页培训活动、微信公众号、QQ、校园广播、校内宣传栏进行发布，敬请关注。也可通过图书馆主页→读者服务→培训讲座查看往期讲座内容。
34. What kind of lecture training does the library provide to readers, and where can I read the relevant notices?
In order to improve the information quality of readers, the Library Information Consultation Department provides freshmen training every year, and provides graduate students with optional courses of the "Technical Novelty Search Full Practice Course". Regular information literacy training lectures and special lectures are provided to provide readers of the school with Lectures and training. The training lecture information will be released through the webpage, WeChat, QQ, campus radio, and campus bulletin boards, so stay tuned.You can also view past lecture content by accessing the library's homepage → Reader Service → Training & Lectures.
35.采用哪种方式咨询？
若是紧急性的问题可选择电话咨询0351-3985303或者当面咨询，常规性的问题可选择QQ（1017415309）或者电子邮箱sydxxzx@163.com的方式咨询，具体答复时间可参考"读者服务"→"信息咨询"中的相关说明。
35. Which way to consult?
For urgent questions, you can choose telephone consultation or face-to-face consultation. For general questions, you can choose QQ or e-mail. For specific response time, please refer to the relevant instructions in "Reader Service"→"Information Consulting".
36.咨询的所有问题都会答复吗？
请咨询问题之前先看一下“常见问题解答”，若是上边没有的问题我们会尽快答复。
36.Will all questions asked be answered?
Please read "FAQ" before asking questions. If there is no question above, we will reply as soon as possible.
37.如果电话和QQ没有及时回复怎么办？
如果遇上开会或者讲座等外出工作时，可能暂时无法马上答复，请把问题发送至电子邮箱，我们会尽快答复。特殊情况，敬请谅解！
其他问题将不断补充，如您需要的问题解答不包括在以上问题中，请通过“信息咨询”功能获得帮助！
37. What if the phone and QQ do not respond in time?
If we are out of work for meetings or lectures, you may not be able to respond immediately. Please send your questions to the e-mail address and we will reply as soon as possible. Special circumstances, please forgive me!
Other questions will be continuously added. If the answers you need are not included in the above questions, please get help through the "Information Consulting" function!